FAQ

/FAQ
FAQ 2020-10-06T12:40:37+00:00

FAQ

All our packages are sent fully insured and require a signature on receipt, unless you specify otherwise. When your items are dispatched, you will be sent an online tracking number. Please note that higher goods packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.  If you do not wish us to send the items via recorded or trackable delivery, then we hold no responsibility for any losses or damage.

Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.

Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.

A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you.  Your parcel will remain fully insured up until it is signed for.

You will receive an email following dispatch of your order which will include a tracking number where appropriate.

We accept online payments with debit cards and credit cards up to the value of 500,000.00 JPY or EUR equivalent. Repeat orders or high value orders may require us to ask for KYC and due diligence to verify your identity in line with Anti-Money Laundering Regulations as required by our payment processing partners.   For clarity, we consider multiple orders in a 24 hour period to be a single transaction for the purpose of these requirements, and to include any orders placed by any other individuals associated with you (eg partner, siblings, parents etc).

For orders in excess of these limits, we are required to keep identification to comply with international anti-money laundering regulations. We need one piece of photographic identity (passport or driving licence) and one household bill to prove your address (utility bills, bank statements, credit card statements). Certified copies must be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee. If this type of ID is required, a member of the team will contact you to explain the process. som Media GK was established in Tokyo in 2016 specialising in Eighteenth Century British Silver and early Nineteenth century Collectors items. Fellow Director We exhibit at a number of antique fairs in Tokyo as well as assisting clients to build up collections on an international level.

The following pages represent a small selection of our stock which is always well represented with constant new additions and exciting pieces.

Our efficient Customer Service team are on hand to help handle your orders, locate antiques, you may be looking for or answer any queries you may have. Please contact us and our friendly customer services team will look to reply to you within 2 business days, although in most cases you will receive a reply quicker than this. Please note our Customer Service team operate business days, excluding weekends and bank holidays, 9.00am – 5.00pm GMT Monday-Friday

3D authentication / 3D secure is managed by Visa (Verified by Visa) and Mastercard (Mastercard Securecode) themselves. It is a worldwide security program that many banks and building societies opt into. Given the nature of our products, we have to ensure the highest level of security available and therefore can only accept card payments that go through this additional security process.